Click disk drives and check if there is a yellow exclamation mark with wd hard drive disk device. If above steps failed, the last thing you can do is to check your hdd against bad sectors once again, even if youve taken that action at. If the drive gets recognized properly do run a diagnostic check and see the condition of the drive and see if its the one causing the problem or there are other issues. How to check if your hard drive is going to fail groovypost. Based on my results, they said the drive was defective, and that i should return it to amazon, which i did.
Status code 04 unknown failed test element, failure checkpoint 96 unknown test smart self test did not complete on drive 4. Software is meant for file system failure ie lost partitions, deleted files, quick. Then, you can restart computer to see whether the wd hard drive. The complete test drive fails, sometimes after 10% sometimes it passes to 20 or 30%, then i see a red message complete drive test failed. Western digital my book problem question and answer dti data.
My wd my book external drive, i can access it, and only a few files are visible, most of the folders which used to have files in them show 0 bytes and are empty. Thanks for the quick reply no, never loaded any software with the drive. In addition to ensuring the drive is getting adequate power, try checking the cables for the drive by swapping them out. Wd drive utilities software allows you to configure, manage, and diagnose your wd drive. Starting off, wd drive utilities has 5 tabs to select between drive diagnostics, raid management, sleep timer, drive erase and registration. Click the wd quick view icon in the menu bar and move the cursor over the name of your my book live drive to display drive status below the submenu. I recently needed to removed the drive from a western digital my book external usbesata drive enclosure. The dell diagnostics can be run from a cd or flash drive, but i prefer seatools or something else.
Its 500 gb drive runs at 7200 rpm with up to 100 mbs transfer rates. The western digital my book essential is a clear leader in the race for the peak of external desktop drives. Page 1 of 3 western digital hard drive failed life guard test, what does it mean. Performance benchmarks western digital my book 8tb and. There are some very simple solutions that you can implement to unlock your drive and. Problem with my external wd 1tb my passport hard disk. I will format the raw partition that shows up in win7 and test to see if it is then. Quick test this option tests your drive quickly for any major physical problems. My first question is can i go into my book and just delete old.
If you want to use the drive with a mac computer, see reformatting the drive and troubleshooting. Using fast format option it went thou, but while i selected full format, the drive started to. The result of a quick drive test is a pass or fail evaluation of the drives. If it is, right click wd hard drive, choose properties and click update driver under driver tab or click on uninstall. Disk drive format your my passport drive is formatted as a single ntfs partition for compatibility with all updated windows operating systems. How to fix wd my passport access denied in windows 1087. Physical description as shown in figure 2, the my passport drive has.
How to unlock a wd external drive without a password ccm. Western digital my book problem question and answer dti. Status code 04 unknown failed test element, failure checkpoint 64 smart attribute test smart self test did not complete on drive 2. Tips for getting started with the wd my book backup drive.
If it says the drive ishas failed, i would get my files off as soon as possible. Download wd quick formatter to reformat wd external hard drive to ntfs, fat32, etc in windows 1087. Western digital hard drive data recovery definitive guide. Gee, i would never have guessed that there may be errors on my drive, it only failed the quick drive test. Amazon quickly sent a replacementwhich again failed the complete drive test at around 30%. Western digital hard drive failed life guard test, what. Complete backup my book desktop storage comes equipped with wd. Wd drive utilities sees it but states unlock drive 5 incorrect attempts you have reached maximum number. Unfortunately, this wasnt an obvious process and this excellent article by scott cramer didnt apply to the newer version 1 tb drive enclosure i have. Another call to wd tech support, this time with someone more. What is going on with this smart status and what does that quick test result. I have a pc running windows xp pro sp 3 with about 3. Quick fix for the request failed due to fatal device. The result of a quick drive test is a pass or fail evaluation of the drives condition.
How to increaseupgrade wd my book world edition white light capacity to 3tb4tb mbwe i or 6tb8tb. I runned testdisk for ten days, quick and deep scan, no partition was found. My wd 2tb external hard drive accidentally fell last week so i bought a new external hard drive and transfer the files from the old to the new. Wdg1c1600 my book premium edition 160 gb external hard drive, wdg1c2500n my book premium edition 250 gb. External hard drive failure recognized as cd drive. But now when i connect this hard drive old one in my mac, the icon doesnt show up on the it usually does and i cannot open the hard drive at all.
All hard drives fail, because despite their connection to electronic devices, hard drives are or were mechanical in nature. Smart status, quick drive test and complete drive test. Download wd quick formatter to format external drive in. I have personally seen instances when the dell utility came up clean and seatools found a serious problem. Try wd advanced format utility alternative easeus external hard drive formatter to format disk while wd external drive format failed with wd quick formatter tool. Iirc, the drive was simply plugnplay once you insert the usb. If your product is not listed above, please visit the product page. New computer cannot unlock drive maximum number of. The quick fix for this is to turn off and unplug the mybook, and then give it a few sharp taps around the power button to dislodge it. All useful data was backed up by booting the desktop with knoppix bootable linux. Ive tested the external hard drive on my home laptop and office desktop pc. Connect the drive directly to the mac and avoid daisychaining it to other.
I bought a western digital my book essential edition 1tb external hard drive in. How to fix bricked wd my book world edition white light or. First i formatted the my book as ntfs using a different laptop with win xp on it. Quick drive testfail external drives for pc wd community. While youre messing with those startup settings and doing research, youll probably find a diagnostic test. I ran all the tests again, got identical results, then called wd tech support. I had a failing wd mybook external hard drive, but instead of just throwing away the whole thing, i simply replaced the hard drive that resides inside the case.
Wd tells me the drive interface has failed on both drives, at the same time. When i highlight all the files and folders, it shows about 8. So i contacted gateway my computer maker and they had me do a gwscan on it. If you currently find yourself locked out of your wd external hard drive with no means of recuperating your password, theres no need to panic. I recovered all my data and bought a new enclosure and junked the wd my premium ii. Resolved western digital external drive, read diagnostics. A few words of thanks would be greatly appreciated. How to transfer data from a damaged external hard drive.
They said read element failure message means that some of the sectors on. Once this has been done, plug it back in and start it up. Password protection the my book drive s builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. So here you go, the steps required to disassemble a newstyle western digital my book drive enclosure. Checked to make sure with msconfig, nothing from western digital on startup. Its breakthrough 16 mb cache makes this hard drive suitable for highperformance home and business computing, as it can handle both dataintensive applications and. This tutorial analyzes the reasons for wd drive utilities quick drive test failed, provides quick solutions to the problem and an alternative way to. Western digital my book live user manual pdf download. I just ran a diagnostic test on my book essential 500gb. Answered by a verified tech support specialist we use cookies to give you the best possible experience on our website.
Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music, and documents. The only way to really test a hard drive is by booting to something else, such as a cd or flash drive containing a diagnostic utility. To obtain permission in order to remove access denied on my passport, follow the guide carefully. It said i had a read element failure but otherwise no errors on the disk. Although this option is safe and does not alter the data on your. My drive clicks for about 5 seconds then stops, but when i go to the file explorer its not showing up so i tried disk management tool and i found it but it always says request failed due to fatal device hardware error then i tried all your steps but none worked please help. How to solve my wd hard drive not recognized in windows 10. For most any program to recover files, the drive has to be recognized.
I would suggest to use wd data lifeguard diagnostic and see if the drive passes both the. Connect wd drive to your pc, rightclick on the wd my passport external hard drive and select properties. One additional easy work around if you have the my book premium ii buy another drive identical model on ebay and replace the drives with your drives especially important if you are running in raid 0. Launching wd smartware windows only if wd smartware is installed, select the wd smartware option on the wd quick view menu to display the wd smartware home screen. The quick drive test checks the drive for major performance problems. I do remember, as the drive failed, i tried connecting the drive through alternate usb to see if i could read the drive. Wd my book essential not being recognized in windows 10. Raid optimized wd red drives the my book duo drive comes with raid. Western digital my book opening the case removing the. If one or both of the above mentioned the test failed, your drive mappings are incorrect more likely or your computer has some serious driver issues less likely. The diagnostics here are useful for detecting any serious issues with the hardware and has 3 different tests. Recently, i started using it again only to experience this problem. View and download western digital my book wdg1c7500 quick install manual online.
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